Ironman pool fence install#

They had me wait another week before rescheduling and they did not call when they said they would. They came out with the wrong shade of colored posts that did not match the gates. They rescheduled and cancelled because their oven broke down. It was difficult to reach the scheduler when I called because they often said she was in the shop. The scheduler did not get back to me when she said she would. The supervisor put me as a last priority and kept putting me off. They absolutely refused to replace the electrical line they damaged and wanted to rig it with a bunch of electrical tape and a small segment piece of electrical line. The worker crew put cement on my electrical line, sprinkler head and sprinkler plumbing. They dug in the ground near my electrical box and cut the electrical line to my sprinkler system. I thought they were coming during the window they gave me. They came near an hour outside of the arrival window they originally said and while I was not home.

Ironman pool fence install#

Ironman was supposed to install two freestanding gates and they did not make them correctly to install. He said okay and hung up on me.Īll of this without a single apology or recognition of their fault in this. I explain what is going on and ultimately just tell him I would like a refund. Brian calls me this afternoon and asks me what is happening as he has a note to call me. No call from Brian, so I called back today (10/20) and was told that Rick would call me.ĩ. She said someone named Brian would be in touch.Ĩ. When I asked what happened she said that she never received my layout and therefore never ordered my fencing. No call by 11:30am so I called back and the scheduler answered. No call and no show on install day, so I called (8am) and the receptionist told me the scheduler would call me back as she was unsure what happened.ħ. I received an email stating that install would happen Tuesday 10/19 at 7am and that I would get a call the night before with more details.Ħ. I was called back a few days later (9/20) for a deposit ($700+) and told they would get me on the schedule. He seemed unsure but agreed to let me work with someone else.ĥ. I called their office and talked to Rick (the owner) to see about getting a different sales person as I was really unimpressed with Damen. At this point I wasn't even sure if I was dealing with the same person.I reexplained and finished the appointment.Ĥ. Upon him arriving for the second appointment he was asking me all the same questions we had talked about via text as if we had never talked before. In between when the first appointment was supposed to happen and the second Damen and I had many texts back and forth about what I was looking for as well as a satellite version of my yard with my desired fence layout. I'm about 25 min out which felt a bit like a cop out and that he actually forgot.ģ. He responded with I just left my first meeting a little behind this am. Rescheduled with Damen and texted to ensure he was still coming about 15 min after appointment.

Damen was a no show the first estimate appointment and texted 30 min after our set time to tell me he was on the other side of town and would not make it.Ģ. I was given their contact info by the mesh manufacturer as I was very excited to use their product (and still am).ġ. This is the WORST service I have received in a very long time.

They also have a really nice on-line system for appointment notifications and invoicing. It was a pleasure to deal with them and I would definitely recommend Ironman Fence. They even provided some touch-up paint, which I had requested.Īll communication with the staff at Ironman was excellent, and everyone I spoke with was courteous and professional. They arrived on-time on the scheduled date for both the fence/gate and snake fence installations, and completed the jobs as promised.

I felt like their pricing was reasonable and service excellent. Karson was on-time and a pleasure to deal with. I purchased 38 LF of fencing, with a 5' composite gate, and added snake fencing. Karson came out and measured for the job. When I was ready, I called for an appointment, which was easy to get. Rick was patient and kind, and answered my questions thoroughly. They are also a provider for Cal Pools, who is building my pool. I was building a new house and had some questions on wrought iron pool fencing. I contacted Rick, who I believe is the owner, at Ironman Fence about a year ago. I would like to second the last review from Brandon.